Architecture for Operational Processes Improvement in Emergency Management

The aim of the paper is to introduce the novel architecture enabling effective improvement of operational processes in emergency management. For this purpose, the principles of Process Management were used. The architecture, allowing the deployment of comprehensive emergency management operational processes, was developed based on a detailed analysis of the features of emergency management (internal and external factors). Verification of final solution is illustrated in two case studies that illustrate the use of defined architecture at commercial and open-source Business Process Management Suite. The results of the paper represent a smart solution capable of effective improvement the operational processes in emergency management. Key-Words: Operational Processes, Emergency Management, Internal and External Factors, Architecture, Business Process Management Suite.